We have identified a bug in our license renewal code that cause the follow error when trying to update an existing license key in the PumasLicense.txt file.
┌ Error: Unable to verify license. Please email support@pumas.ai for assistance
└ @ PumasLicenseManager C:\a\PumasSystemImages\PumasSystemImages\julia_depot\packages\PumasLicenseManager\hLEy5\src\PumasLicenseManager.jl:84
[ Info: Please save your license key to C:\Users\YOUR_USER_NAME\.julia\PumasLicense.txt
If you are seeing this error then please delete the old license file named C:\Users\YOUR_USER_NAME\AppData\Local\LicenseSpring\pumas\License.key if you are on Windows and /Users/YOUR_USER_NAME/Library/Application\ Support/LicenseSpring/pumas/License.key if you are on Mac where YOUR_USER_NAME should be replaced with your user name. Once you have deleted the old license file Pumas should be able to pick up the new license file correctly.
If you are still experiencing problems after deleting the old license file and if you see an error message indicating that the trial has expired then please verify that you have correctly named the file with the license key PumasLicense.txt and not accidentally named it PumasLicense.txt.txt. Windows usually hides the file extension so if the file shows up as PumasLicense.txt in your file explorer the you might have accidentally added the extra .txt.
Hi,
This is the first time Im installing the licence on my Macbook. Im getting the same error as shown in the thread.
Last login: Fri Sep 20 08:00:22 on ttys002
[ Info: Please save your license key to /Users/username/.julia/PumasLicense.txt
I have saved the txt. file several times using text finder on macbook, saved it as txt file by setting the preferences to plain text, but still I get this error.
Can you please advise.
Thanks,
Alice
Thanks for your response Andreas.
I figured out what the problem was. I couldnt locate the PumaLicense.txt file in the .julia folder and was creating another txt file. I looked at a video made by vijay ivaturi and followed the steps in the terminal , showing how to reach the .julia folder.
I would really suggest to add these details in the installation package, as a new bee like me would really struggle to find this detail.
Hello,
I have received a new license key and would like to use that instead of the existing license key. I launched the Pumas using the Desktop Icon, but “enter license key” is not showing up.
Is there a way we could resolve this issue ? or another way of renewal ?
Hi,
I have a new license key. Under the intallation guide on a Mac book, i see the following
Updating an active license
If you have received a new license key and would like to use that instead of an existing license key then call run the following command from the julia prompt
You will then be asked to enter your new license key (including - symbol). After hitting enter, you should receive confirmation that the new license has been activated.
Im not sure where I have to "call run the following command from the julia prompt
julia> PumasLicenseManager.activateLicenseFromTerminal()"
Please advise.
Thanks,
Alice
I have the new license as mentioned above but still the pumas says Error: Unable to verify license. Please email support@pumas.ai for assistance
└ @ PumasLicenseManager C:\a\PumasSystemImages\PumasSystemImages\julia_depot\packages\PumasLicenseManager\l5yGD\src\PumasLicenseManager.jl:84
[ Info: Please save your license key to C:\Users\idhri.julia\PumasLicense.txt
Would you be able to try out the new version. Some of the older versions had an issue where an expired license wouldn’t trigger a prompt for a new license.