# License Verification Error

**URL:** <https://discourse.pumas.ai/t/license-verification-error/1080>\
**Category:** Uncategorized\
**Created:** [October 29, 2024, 2:21am UTC](https://discourse.pumas.ai/t/license-verification-error/1080 "2024-10-29T02:21:48Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![emt85](https://avatars.discourse-cdn.com/v4/letter/e/e47c2d/32.png) [@emt85](https://discourse.pumas.ai/u/emt85)\
**Post date:** [October 29, 2024, 2:21am UTC](https://discourse.pumas.ai/t/license-verification-error/1080/1 "2024-10-29T02:21:48Z")

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Hello,

I keep running into an issue with my license. I am a student and got my license code in July and followed the directions appropiately. However, I keep getting an error that my license was never verified. When I emailed pumas support, they sent me to a discourse thread that was not really helpful. Any video or detailed instructions for new users would be appreciated!

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**Author:** ![vijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/vijay/32/96_2.png) [@vijay](https://discourse.pumas.ai/u/vijay)\
**Post date:** [October 29, 2024, 3:12am UTC](https://discourse.pumas.ai/t/license-verification-error/1080/2 "2024-10-29T03:12:08Z")

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Dear @emt85 - welcome to the community. It seems from the message that you have a macbook, is that correct? Can you point me to the discourse thread that you were sent to? We will try to get this resolved asap.

best,  
Vijay

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**Author:** ![emt85](https://avatars.discourse-cdn.com/v4/letter/e/e47c2d/32.png) [@emt85](https://discourse.pumas.ai/u/emt85)\
**Post date:** [October 29, 2024, 10:58am UTC](https://discourse.pumas.ai/t/license-verification-error/1080/3 "2024-10-29T10:58:22Z")

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Vijay, Yes I have a macbook. I was sent to this [discourse](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdiscourse.pumas.ai%2Ft%2Flicense-renewal-issue%2F978&data=05%7C02%7Cemt85%40pitt.edu%7C4bbecf88ed4e4d6709d708dcf35e16ea%7C9ef9f489e0a04eeb87cc3a526112fd0d%7C1%7C0%7C638652832672138894%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Dbs9eTf9%2F9Up3DV5XYkFFInsrMfkd%2FMFFhMYBt2H4mc%3D&reserved=0). Thanks for the quick response!

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**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [October 29, 2024, 12:51pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/4 "2024-10-29T12:51:56Z")

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Hi Emily,

Could you please share more information about the errors you saw when going through the steps in the linked post.

Thanks  
Andreas

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**Author:** ![emt85](https://avatars.discourse-cdn.com/v4/letter/e/e47c2d/32.png) [@emt85](https://discourse.pumas.ai/u/emt85)\
**Post date:** [October 29, 2024, 1:39pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/5 "2024-10-29T13:39:19Z")

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![Screenshot 2024-10-29 at 9.37.55 AM](https://canada1.discourse-cdn.com/flex030/uploads/pumas/original/1X/7cf18a3126e37696b1392e6c7d035ccda80cbf7f.png)  
This is the message I get when entering anything into the terminal. I was given a license code that was to expire Jan 31, 2025, so maybe I am verifying it a wrong way?

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**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [October 29, 2024, 1:51pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/6 "2024-10-29T13:51:12Z")

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Can you confirm that you have a file named `/Users/emilythompson/.julia/PumasLicense.txt` and that it contains the license key? (please make sure not to post the key here)

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**Author:** ![emt85](https://avatars.discourse-cdn.com/v4/letter/e/e47c2d/32.png) [@emt85](https://discourse.pumas.ai/u/emt85)\
**Post date:** [October 29, 2024, 1:59pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/7 "2024-10-29T13:59:29Z")

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That may be the issue I can’t locate one in visual studio code or pumas applications on my mac. Could you give details on how to file that? Thank you!

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**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [October 29, 2024, 7:45pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/8 "2024-10-29T19:45:34Z")

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Let me share two ways to create such a file

1. In VS Code, paste your license key in a new file. When you hit command+s to save the file and see the window where you can specify a location for the new file, hit command+shift+g. That will allow you to type `/Users/emilythompson/.julia/` and hit enter. That will bring you to the hidden `.julia` folder where you can now save the file under the `PumasLicense.txt` name.
2. Start Terminal.app and type `echo YOUR_LICENSE_KEY > /Users/emilythompson/.julia/PumasLicense.txt` and hit enter. `YOUR_LICENSE_KEY` should be replaced with your license key.

Please try one of these two approaches and let us hear if it resolves your issue here.

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<div class="post-metadata">

**Author:** ![emt85](https://avatars.discourse-cdn.com/v4/letter/e/e47c2d/32.png) [@emt85](https://discourse.pumas.ai/u/emt85)\
**Post date:** [November 5, 2024, 3:37pm UTC](https://discourse.pumas.ai/t/license-verification-error/1080/9 "2024-11-05T15:37:10Z")

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Sorry for the delayed response. I followed both of these processes a few times and still received the same error message. Is it something I am doing wrong on my end?

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**Author:** ![juliet1](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@juliet1](https://discourse.pumas.ai/u/juliet1)\
**Post date:** [February 19, 2025, 12:21am UTC](https://discourse.pumas.ai/t/license-verification-error/1080/10 "2025-02-19T00:21:48Z")

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Hi  
I installed the new version of Pumas. After installation, I typed the license key and pressed enter. It showed updation ongoing and then the following is mentioned in the problem tab.

![image](https://canada1.discourse-cdn.com/flex030/uploads/pumas/original/1X/1bad8b34c200d021f88a1e9b5f3f1daa9ae03a7e.png)  
“extra tokens after end of expression”

I have copied only the license number and saved it in .txt file C:\Users\admin.julia\PumasLicense.txt. I deleted the previous .txt file.

Not sure what I am doing wrong. Please guide.

Thanks  
Celestine

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 19, 2025, 7:25am UTC](https://discourse.pumas.ai/t/license-verification-error/1080/11 "2025-02-19T07:25:30Z")

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Hi Celestine,

Please follow the instructions in [PumasAI](https://pumas.ai/our-products/pumas/windows)

Best  
Andreas