# License renewal issue

**URL:** <https://discourse.pumas.ai/t/license-renewal-issue/978>\
**Category:** Installation\
**Created:** [February 1, 2024, 7:50am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978 "2024-02-01T07:50:32Z")\
**Posts on this page:** 17\
**Page:** 1

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**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 1, 2024, 7:50am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/1 "2024-02-01T07:50:32Z")

</div>

We have identified a bug in our license renewal code that cause the follow error when trying to update an existing license key in the PumasLicense.txt file.

```julia
┌ Error: Unable to verify license. Please email support@pumas.ai for assistance
└ @ PumasLicenseManager C:\a\PumasSystemImages\PumasSystemImages\julia_depot\packages\PumasLicenseManager\hLEy5\src\PumasLicenseManager.jl:84
[ Info: Please save your license key to C:\Users\YOUR_USER_NAME\.julia\PumasLicense.txt

```

If you are seeing this error then please delete the old license file named `C:\Users\YOUR_USER_NAME\AppData\Local\LicenseSpring\pumas\License.key` if you are on Windows and `/Users/YOUR_USER_NAME/Library/Application\ Support/LicenseSpring/pumas/License.key` if you are on Mac where `YOUR_USER_NAME` should be replaced with your user name. Once you have deleted the old license file Pumas should be able to pick up the new license file correctly.

If you are still experiencing problems after deleting the old license file and if you see an error message indicating that the trial has expired then please verify that you have correctly named the file with the license key `PumasLicense.txt` and not accidentally named it `PumasLicense.txt.txt`. Windows usually hides the file extension so if the file shows up as `PumasLicense.txt` in your file explorer the you might have accidentally added the extra `.txt`.

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 1, 2024, 7:53am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/2 "2024-02-01T07:53:34Z")

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**Author:** ![alice.varghese](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@alice.varghese](https://discourse.pumas.ai/u/alice.varghese)\
**Post date:** [September 20, 2024, 12:02pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/5 "2024-09-20T12:02:26Z")

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Hi,  
This is the first time Im installing the licence on my Macbook. Im getting the same error as shown in the thread.  
Last login: Fri Sep 20 08:00:22 on ttys002

“/Applications/Pumas-2.5.1.app/Contents/Resources/julia/bin/julia” -J"/Applications/Pumas-2.5.1.app/Contents/Resources/julia/lib/julia/sys.pumas.dylib"

**[ Info:** Trial Expired

**┌ Error:** Unable to verify license. Please email support@pumas.ai for assistance

**└** @ PumasLicenseManager /Users/runner/work/PumasSystemImages/PumasSystemImages/julia\_depot/packages/PumasLicenseManager/l5yGD/src/PumasLicenseManager.jl:84

**[ Info:** Please save your license key to /Users/username/.julia/PumasLicense.txt

I have saved the txt. file several times using text finder on macbook, saved it as txt file by setting the preferences to plain text, but still I get this error.  
Can you please advise.  
Thanks,  
Alice

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [September 20, 2024, 12:21pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/6 "2024-09-20T12:21:45Z")

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Hi Alice,

Did you try deleting the `License.key` as explained in the top post?

Best  
Andreas

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<div class="post-metadata">

**Author:** ![alice.varghese](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@alice.varghese](https://discourse.pumas.ai/u/alice.varghese)\
**Post date:** [September 20, 2024, 12:41pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/7 "2024-09-20T12:41:51Z")

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Thanks for your response Andreas.  
I figured out what the problem was. I couldnt locate the PumaLicense.txt file in the .julia folder and was creating another txt file. I looked at a video made by vijay ivaturi and followed the steps in the terminal , showing how to reach the .julia folder.  
I would really suggest to add these details in the installation package, as a new bee like me would really struggle to find this detail.

Thanks,  
Alice

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**Author:** ![Bash6917](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/bash6917/32/510_2.png) [@Bash6917](https://discourse.pumas.ai/u/Bash6917)\
**Post date:** [January 21, 2025, 6:45pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/8 "2025-01-21T18:45:30Z")

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Hello,  
I have received a new license key and would like to use that instead of the existing license key. I launched the Pumas using the Desktop Icon, but “enter license key” is not showing up.  
Is there a way we could resolve this issue ? or another way of renewal ?

Thank you for cooperation.

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [January 21, 2025, 7:24pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/9 "2025-01-21T19:24:32Z")

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Please try to run `PumasLicenseManager.activateLicenseFromTerminal()`

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<div class="post-metadata">

**Author:** ![Bash6917](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/bash6917/32/510_2.png) [@Bash6917](https://discourse.pumas.ai/u/Bash6917)\
**Post date:** [January 21, 2025, 8:23pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/10 "2025-01-21T20:23:35Z")

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Thanks Andreas. This worked really well. I truly appreciate it.

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<div class="post-metadata">

**Author:** ![alice.varghese](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@alice.varghese](https://discourse.pumas.ai/u/alice.varghese)\
**Post date:** [January 24, 2025, 1:18pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/11 "2025-01-24T13:18:25Z")

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Hi,  
I have a new license key. Under the intallation guide on a Mac book, i see the following

# Updating an active license

If you have received a new license key and would like to use that instead of an existing license key then call run the following command from the julia prompt

```auto
julia> PumasLicenseManager.activateLicenseFromTerminal()

```

You will then be asked to enter your new license key (including `-` symbol). After hitting enter, you should receive confirmation that the new license has been activated.

Im not sure where I have to "call run the following command from the julia prompt

```auto
julia> PumasLicenseManager.activateLicenseFromTerminal()"

Please advise.
Thanks,
Alice
```

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<div class="post-metadata">

**Author:** ![idhrish](https://avatars.discourse-cdn.com/v4/letter/i/7ab992/32.png) [@idhrish](https://discourse.pumas.ai/u/idhrish)\
**Post date:** [February 4, 2025, 8:37pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/12 "2025-02-04T20:37:01Z")

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I have the new license as mentioned above but still the pumas says Error: Unable to verify license. Please email support@pumas.ai for assistance  
└ @ PumasLicenseManager C:\a\PumasSystemImages\PumasSystemImages\julia\_depot\packages\PumasLicenseManager\l5yGD\src\PumasLicenseManager.jl:84  
[ Info: Please save your license key to C:\Users\idhri.julia\PumasLicense.txt

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<div class="post-metadata">

**Author:** ![idhrish](https://avatars.discourse-cdn.com/v4/letter/i/7ab992/32.png) [@idhrish](https://discourse.pumas.ai/u/idhrish)\
**Post date:** [February 4, 2025, 9:12pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/13 "2025-02-04T21:12:02Z")

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I tried via julia and terminal as well

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 4, 2025, 9:33pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/14 "2025-02-04T21:33:51Z")

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Would you be able to try out the [new version](https://pumas-desktop.s3.amazonaws.com/Pumas-2.6.1.exe). Some of the older versions had an issue where an expired license wouldn’t trigger a prompt for a new license.

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<div class="post-metadata">

**Author:** ![luj](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@luj](https://discourse.pumas.ai/u/luj)\
**Post date:** [February 11, 2025, 3:34am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/15 "2025-02-11T03:34:11Z")

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Hi,  
Even after deleting the .txt file with the old license and uploading a new file with my new license, I’m still getting the error message. I downloaded Pumas version 2.6 and it now says that my new license is expired or invalid. Could you advise what to do?

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 11, 2025, 10:43am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/16 "2025-02-11T10:43:32Z")

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The new version of Pumas no longer uses the txt file for license activation. Are you asked if you want to enter a new license key? Please share the exact output that you get when launching Pumas.

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<div class="post-metadata">

**Author:** ![luj](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@luj](https://discourse.pumas.ai/u/luj)\
**Post date:** [February 11, 2025, 12:58pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/17 "2025-02-11T12:58:15Z")

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Hi,  
Thank you for your reply. Here is the Pumas output:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/pumas/original/1X/380308efba8038fb82160e16c5d3214089f36f7a.png)

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<div class="post-metadata">

**Author:** ![andreasnoack](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/andreasnoack/32/22_2.png) [@andreasnoack](https://discourse.pumas.ai/u/andreasnoack)\
**Post date:** [February 11, 2025, 2:17pm UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/18 "2025-02-11T14:17:30Z")

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Did you try to hit enter an then enter your license key?

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<div class="post-metadata">

**Author:** ![luj](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@luj](https://discourse.pumas.ai/u/luj)\
**Post date:** [February 12, 2025, 3:11am UTC](https://discourse.pumas.ai/t/license-renewal-issue/978/19 "2025-02-12T03:11:29Z")

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yes that worked. Thank you.