# Error launching pumas IDE

**URL:** <https://discourse.pumas.ai/t/error-launching-pumas-ide/635>\
**Category:** Pumas issues\
**Created:** [February 26, 2022, 8:03pm UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635 "2022-02-26T20:03:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Diptimangal](https://avatars.discourse-cdn.com/v4/letter/d/e79b87/32.png) [@Diptimangal](https://discourse.pumas.ai/u/Diptimangal)\
**Post date:** [February 26, 2022, 8:03pm UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/1 "2022-02-26T20:03:54Z")

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I am trying to use Pumas through juliahub and one window popped up on right side with the following message:

“Cannot activate the ‘JuliaHub-Welcome’ extension because it depends on the ‘Julia’ extension, which is not loaded. Would you like to reload the window to load the extension?”  
Please help me in this issue.  
Thank you

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**Author:** ![vijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/vijay/32/96_2.png) [@vijay](https://discourse.pumas.ai/u/vijay)\
**Post date:** [February 27, 2022, 12:25am UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/2 "2022-02-27T00:25:40Z")

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hi Dipti,

You are launching the wrong app. It is likely you are launching the JuliaIDE and not PumasIDE.

Best,  
VIjay

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<div class="post-metadata">

**Author:** ![Diptimangal](https://avatars.discourse-cdn.com/v4/letter/d/e79b87/32.png) [@Diptimangal](https://discourse.pumas.ai/u/Diptimangal)\
**Post date:** [February 27, 2022, 3:44am UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/3 "2022-02-27T03:44:24Z")

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Hi Dr. Ivaturi,  
It was PumasIDE . Even I just checked couple minutes ago.  
Regards,  
Dipti

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**Author:** ![Diptimangal](https://avatars.discourse-cdn.com/v4/letter/d/e79b87/32.png) [@Diptimangal](https://discourse.pumas.ai/u/Diptimangal)\
**Post date:** [March 1, 2022, 2:27am UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/4 "2022-03-01T02:27:49Z")

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Please help me in fixing the juliahub issue. Thanks,  
Regards,  
Dipti

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**Author:** ![donaldlee3](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pumas.ai/donaldlee3/32/165_2.png) [@donaldlee3](https://discourse.pumas.ai/u/donaldlee3)\
**Post date:** [March 1, 2022, 2:48am UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/5 "2022-03-01T02:48:50Z")

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Hi Dipti,

Have you tried submitting a ticket to support.pumas.ai? If it’s a problem specific to your account, that would be the place to go.

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<div class="post-metadata">

**Author:** ![Diptimangal](https://avatars.discourse-cdn.com/v4/letter/d/e79b87/32.png) [@Diptimangal](https://discourse.pumas.ai/u/Diptimangal)\
**Post date:** [March 1, 2022, 2:41pm UTC](https://discourse.pumas.ai/t/error-launching-pumas-ide/635/6 "2022-03-01T14:41:18Z")

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Hi Donald,

Yes I submitted a ticket to [support.pumas.ai](http://support.pumas.ai). But did not hear back from them yet.  
Thanks  
Dipti